Frequently Asked Questions
GENERAL
Where is your company located?
Do you have any retail locations?
JEWELRY
Is the jewelry 100% solid gold or gold-plated?
Are the stones real diamonds?
Will this jewelry turn my skin green?
Can I take a shower with this without fading? does It change color?
How should I store/protect my jewelry?
For the plated jewelry, I worry the color will fade off naturally.
ORDERS & PAYMENT
How do I make changes after my order has been placed?
How do I use the code when ordering?
How do I change the currency?
What are the steps for placing custom orders?
Why was my payment declined?
Which payment methods do you accept?
How do you secure my payment information?
Is my personal information kept private?
SHIPPING & RETURNS
Where do you ship to, and how much does shipping cost?
Why was my package returning?
How long until I receive my jewelry?
Will I have to pay customs duties, taxes or other fees?
What if I don't like my jewelry after receive it?
What is your return policy?